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Frequently Asked Questions

1.  Can I call my order in, instead of ordering online?

Yes. If you would like to place a phone order, please call (212) 279-6161 to speak with one of our customer service representatives, or feel free to send an e-mail to sales@thecolorswatch.com.  Our representatives are available Monday through Friday, from 9AM to 5PM EST.

 


 

2.  Are there alternate ways of payment?

Yes. We normally accept Visa, MasterCard, American Express, and Discover. You may also choose to pay by check or money order. If you choose to pay with a check or money order, please call in your order. Please note that if you elect to pay with check or money order, your order will be delayed until our bank clears them. We will not be held responsible for lost, stolen, or misplaced checks or money orders.

 


 
3.  Trouble placing an order?

Occasionally, Internet Explorer users may experience problems viewing web sites.  We offer a few suggestions in order to resolve these issues.  This section pertains to Microsoft Windows, using Microsoft Internet Explorer.

 

Deleting Cookies

This will delete all cookies on your computer.  A cookie is a small text file, which is stored on your machine, and contains information about your browsing.  Columbia Omni Corporation uses cookies to store the contents of your basket.

 

Please note: Print a copy of your shopping basket, because this procedure will delete all the contents in your basket.

 

Open Microsoft Internet Explorer,

Tools / Internet Options,

On the General tab, click “Delete Cookies…”,

Then, proceed to delete Temporary Files, or click OK.

 

Deleting Temporary Internet Files

This will delete all temporary internet files on your computer.

 

Open Microsoft Internet Explorer

Tools / Internet Options

On the General tab, click “Delete Files…”

Then, click OK.

 

P3P Internet Explorer 6 Update

***This only applies to Internet Explorer 6 Service Pack 1.

***To see what version of IE you are currently using, open Internet Explorer, then go to Help / About Internet Explorer, and it will listed the version.

 

If you've recently had trouble logging on to Web sites or completing Internet transactions - or if you have started seeing the message "HTTP 500 internal server error" when trying to visit secure Web sites - then you might need this update.

 

Please visit the following link for more information:

http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&familyid=254EB128-5053-48A7-8526-BD38215C74B2&displaylang=en

 

Still Having Trouble?

If you would like to contact one of our customer service representatives, please feel free to send an e-mail to sales@thecolorswatch.com.  Our representatives are available Monday through Friday, from 9AM to 5PM EST.

 


 
4.  Trouble creating or managing your account?

Occasionally, Internet Explorer users may experience problems creating or managing accounts.  We offer a few suggestions in order to resolve these issues.  This section pertains to Microsoft Windows, using Microsoft Internet Explorer.

 

            Enabling Cookies

This will enable the creation of cookies on your computer.  A cookie is a small text file, which is stored on your machine, and contains information about your order and account.

 

Open Microsoft Internet Explorer,

Tools / Internet Options,

On the Security tab, click “Default Level”,

This sets your security to Medium.

Click Apply, then OK.

 

            Firewall Issues

If you are running Microsoft's firewall, or a third party firewall, please verify that you have enabled the option which allows you to create cookies.

 

            Still Having Trouble?

If you would like to contact one of our customer service representatives, please feel free to send an e-mail to sales@thecolorswatch.com.  Our representatives are available Monday through Friday, from 9AM to 5PM EST.

 


 
5.  Is our site secure?
Yes. Our site is secured by a 128 bit SSL Certificate and dedicated firewalls.

 


 
6.  How do I place an order?
If you do not have an account, please create one here. This will make future shopping easier. Then begin browsing our site, and adding products to your online cart. Once you are ready to checkout, simply click the Checkout button. Verify your billing and shipping information. Verify your selected products, and then choose a method of shipping and a method of payment, which is located at the bottom-left of the screen. Click Continue at the bottom-right of the screen to go to the next page where you can enter your credit card information. The final step is to place your order. If you are having difficulty, please call our store, and one of our sales associated will be happy to assist you.

 


 
7. What do I do about damaged products?
If you receive a damaged product, please contact us at (212) 279-6161 at your earliest convenience.  We will make every attempt to ensure your receive quality products.

 


8. Corporate Accounts?
If you would like to create a corporate account, please please contact us at (212) 279-6161.  We offer discounts to volume orders, as well as prioritized services.